alarm security Archives -

Our Customers Say

5 star service from Alarm Engineering

“Whenever I had a question, the sales rep (David) called me immediately with answers and explanations.” -Lillian in Ocean View, DE (customer since 2019)

view more of what our customers say >

Your Notification List, or Call List is a vital tool for us to effectively communicate with you about events on your property. This list tells our central station who should be notified in the event that the security or fire alarm is activated, in the order they should be contacted.

Who is on your Security System Call List?

Your Notification List, or Call List is a vital tool for us to effectively communicate with you about events on your property. This list tells our central station who should be notified in the event that the security or fire alarm is activated, in the order they should be contacted.

You created your call list when we initially installed your system. Do you remember who is on your call list?

Many of our customers set their call list more than twenty years ago! We recommend checking your call list at least every couple of years to be sure the information is up to date. Remember to have your Account ID handy when you call our office so we can validate your identity or update your call list here.  


Best Practices 

We recommend listing yourself and any close neighbors or family you trust to be able to check on your property at any time or the day or night. 

Each person on your call list should:

  • Be trained in the operation of your system
  • Be able to access the protected building(s) on your property
  • Know the code to arm and disarm your system  
  • Know the system Passcode or Account ID

Passcode vs. Account ID

Your passcode is a single word designated by you that is able to declare a false alarm. Your Account ID is four numbers and a letter provided to you on installation day. Keep this ID safe as knowledge of this ID will allow the bearer to make any changes or updates to your account by calling our office. If you haven’t assigned an account passcode or if you don’t remember what it is, just call our office with your Account ID and we can either remind you or change it: 410-546-2210.

If you aren’t yet an Alarm Engineering customer, experience the customer service difference a local, expert team offers. We’ve been serving your friends and neighbors since 1985.

Click here to request more information about our products and servicesClick here to tell us about your experience with Alarm Engineering!

 

 


Stay Connected to Alarm Engineering

Like this article? Subscribe to our Monthly Newsletter and don’t miss a thing!

 Click here to subscribe and stay connected with Alarm Engineering!

We post valuable safety and security information, specials, local interest stories, hilarious stupid criminal stories and contests on social media.  Join in now and stay connected!    

  Like us on Facebook!  Follow us on YouTube!  Connect with us on Google+  Follow us on Twitter!   LinkedIn-InBug-32


About Alarm Engineering

Locally owned and operated, Alarm Engineering has been securing Delmarva since 1985. In that time, we have developed a reputation for integrity, reliability, and quality with our emphasis on superior service to our customers. We know you have many choices when it comes to your security system, so here are some things you should know about us. 

Alarm Engineering is leading provider of electronic security systems and services in Delaware and the Eastern Shores of Maryland and Virginia. From integrated home security systems with home automation and video to large enterprise-level integrated systems and small business solutions, our highly trained and professional staff will get the job done right. As an Authorized Alarm.com dealer, we offer exclusive Crash and Smash technology, Geo-Fencing, Doorbell Camera and LiftMaster Garage Control as part of our Home Automation offerings.

For more about what sets us apart from the crowd, click here or give us a call at 410.546.2210. But don’t just take our word for it: read what our customers are saying.

 Know what to expect from your alarm system during a power failure and learn what you can do now to prepare for the next one.

Your Alarm System & Power Failures

Know what to expect from your alarm system during a power failure and learn what you can do now to prepare for the next one.

All modern alarm systems have battery powered backup keeping the system functioning uninterrupted when electric (AC) power is down. Beyond that, how long that battery will last during a power failure varies. Alarm systems can function without AC power for hours, even days, depending on many factors.

Battery Replacement

Just like batteries in vehicles, watches, flashlights, etc, alarm system batteries eventually need to be replaced. Typical battery life is 3-5 Alarm Keypad years, but how old is your battery? Look at your battery – our installation team writes the date on the battery itself with marker for an easy reminder. Alarm systems also automatically test the back-up battery every twenty four hours, and signal the central station if the battery is nearing end-of-life.

When power is down, the system conserves power by dimming/flickering the keypad. As the power drains expect a low battery notification – most likely a beeping sound. These alerts are expected and are for your protection.

Stop the Beeping!

To silence beeping, consult your user manual as the steps vary from one system to another. If you do cannot find your user manual click here or give us a call at 410-546-2210 and our technical staff is happy to help. If you have a generator, be sure your alarm system is connected to that power source.

Guard Against Carbon Monoxide Poisoning

If you do use a generator, be sure to avoid carbon monoxide poisoning. Many CO poisoning cases stem from the use of generators in their homes.  Read our full blog post on carbon monoxide including what it is and the dangers and symptoms of poisoning here.

Since carbon monoxide is colorless and odorless, a CO detector is the only way to truly know if your family is being exposed to CO. Monitored CO detectors are one of the life safety solutions we recommend. Talk to our team now for a free estimate.

When the Lights are Back On

After power is restored the system should recharge the battery within 48-72 hours. If after several days with power the system still displays low battery, the battery likely needs replacement. The DIY solution: bring your battery into our office or to a battery warehouse. (Before replacing the battery yourself please consult your user manual, or feel free to call our office with questions.) Of course, we can come out and change the battery for you.

If you’re unsure how long it’s been since your battery was changed, don’t wait for a power failure to test your battery. A proactive approach to your battery backup keeps your loved ones and valuables protected during power failures.

Upgrade your System

If you have been considering upgrading your alarm system, our customer loyalty rewards can save you up to $1,000! Learn more here


Stay Connected to Alarm Engineering

Like this article? Subscribe to our Monthly Newsletter and don’t miss a thing!

 Click here to subscribe and stay connected with Alarm Engineering!

We post valuable safety and security information, specials, local interest stories, hilarious stupid criminal stories and contests on social media.  Join in now and stay connected!    

  Like us on Facebook!  Follow us on YouTube!  Connect with us on Google+  Follow us on Twitter!   LinkedIn-InBug-32


About Alarm Engineering

Locally owned and operated, Alarm Engineering has been securing Delmarva since 1985. In that time, we have developed a reputation for integrity, reliability, and quality with our emphasis on superior service to our customers. We know you have many choices when it comes to your security system, so here are some things you should know about us. 

Alarm Engineering is leading provider of electronic security systems and services in Delaware and the Eastern Shores of Maryland and Virginia. From integrated home security systems with home automation and video to large enterprise-level integrated systems and small business solutions, our highly trained and professional staff will get the job done right. As an Authorized Alarm.com dealer, we offer exclusive Crash and Smash technology, Geo-Fencing, Doorbell Camera and LiftMaster Garage Control as part of our Home Automation offerings.

For more about what sets us apart from the crowd, click here or give us a call at 410.546.2210. But don’t just take our word for it: read what our customers are saying.


Top