Our Customers Say

“Thanks to Alarm Engineering’s upgrade of Palenchar Physical Therapy’s security system to the new empower system, we can manage our alarm, thermostat and lights via computer anywhere there is wifi access .We receive texts and emails each time alarm status is changed. Everyone from Alarm Engineering is super knowledgeable, polite & efficient. Incredible experience & we are incredibly pleased! Thanks guys!”

-Amie Palenchar @ Palenchar Physical Therapy in Salisbury, MD

Update Your Notifications/Call List

Who is on your Alarm System Call List? Your Notification List, or Call List, is a vital tool for us to effectively communicate with you about events on your property. This list tells our central station who should be notified in the event that the security or fire alarm is activated, in the order they should be contacted.

You created your call list when we initially installed your system. Do you remember who is on your call list?

Many of our customers set their call list years ago. We recommend checking your call list at least every couple of years to be sure the information is up to date. Remember to have your Account ID handy when you call our office so we can validate your identity.

For your convenience, you may update your call list using the form below. Of course, you can always call our office as well. Please read our Best Practices and information about your Passcode and Account ID before completing the form.

Best Practices

We recommend listing yourself and any close neighbors or family you trust to be able to check on your property at any time or the day or night and providing each authorized customer with our phone number to reach our team directly: 410-546-2210.

Each person on your call list should:

Be trained in the operation of your system
Be able to access the protected building(s) on your property
Know the numeric code to arm and disarm your system
Know the system Passcode or Account ID/Number

If you aren’t yet an Alarm Engineering customer, experience the customer service difference a local, expert team offers. We’ve been serving your friends and neighbors since 1985.

Complete the form below to easily update your notifications or your Passcode online. If you have any questions or need to enter more than five notifications, call our office at 410-546-2210. To confirm your identity, you will be asked for your current Passcode for your security.

Name:*
Passcode:*
You selected this passcode when you activated your system.
Email:*
Phone:*
Choose a new passcode:
The Passcode authorizes any individual to make any change to the system/account, including declaring a false alarm with a dispatcher, updating contacts and disconnecting your account. Select a word that is easy for you to remember and hard for a bad guy to guess. Your street number or name is a poor Passcode.
Notifications
Use the form below to list the names and phone numbers of the person(s) you would like notified in the event of an alarm/dispatch, in the order you want them contacted.

If you need to add more than five notifications to your call list, please contact our office at 410-546-2210.
Notification Name 1:*
First Last
Phone:*
Notification Name 2:
First Last
Phone:
Notification Name 3:
First Last
Phone:
Notification Name 4:
First Last
Phone:
Notification Name 5:
First Last
Phone:
Non-Dispatch Notifications
Email addresses and/or cell phone numbers (to enable text messaging) for non-dispatch notifications. These important system alerts do not dispatch the authorities. An example is a low battery alert. If email or cell number is not provided, we will call you and these notifications can happen any time of the day or night.
Non-Dispatch Notification 1:

Cell Phone

Email
Please select carrier:*
Phone:*
Email:*
Non-Dispatch Notifcation 2:

Cell Phone

Email
Please select carrier:*
Phone:*
Email:*
Non-Dispatch Notification 3:

Cell Phone

Email
Please select carrier:*
Phone:*
Email:*
Comments / Special Instructions:
Email
This field is for validation purposes and should be left unchanged.

Your Security System is only as good as the People Installing it.

Our Customers Say

Update Your Notifications/Call List

Best Practices

Notifications

Non-Dispatch Notifications

Your Security System is only as good
as the People Installing it.