Our Customers Say

“We, at Back Bay Cove, want to express our gratitude for all the work that Terry has performed over the years. Again, yesterday, 2/11/14, Terry was out in the teen degree elements consciously performing the installation of a camera at BBC gate. This was followed-up by addressing our, Shoop’s, driveway motion detector problem. The personal interaction we have experienced with Terry has always been very pleasant. His knowledge, professionalism and clean cut integrity shines through while interacting with his customers. Terry’s total performance is outstanding. Believe me we have had many experiences where “service” from other companies has been substandard. Again, thank you Alarm Engineering for your “excellent” services.”

-Ron and Chris Shoop at Back Bay Cove in Milton, Delaware

Update Your Notifications/Call List

Who is on your Alarm System Call List? Your Notification List, or Call List, is a vital tool for us to effectively communicate with you about events on your property. This list tells our central station who should be notified in the event that the security or fire alarm is activated, in the order they should be contacted.

You created your call list when we initially installed your system. Do you remember who is on your call list?

Many of our customers set their call list more than twenty years ago! We recommend checking your call list at least every couple of years to be sure the information is up to date. Remember to have your Account ID handy when you call our office so we can validate your identity.

For your convenience, you may update your call list using the form below. Of course, you can always call our office as well. Please read our Best Practices and information about your Passcode and Account ID before completing the form.

Best Practices

We recommend listing yourself and any close neighbors or family you trust to be able to check on your property at any time or the day or night.

Each person on your call list should:

Be trained in the operation of your system
Be able to access the protected building(s) on your property
Know the code to arm and disarm your system
Know the system Password or Account ID

Passcode vs. Account ID

Your passcode is a single word designated by you that is able to declare a false alarm. Your Account ID is four numbers and a letter or ‘AE’ plus four numbers provided to you on installation day on a black and white card. Keep this ID safe as knowledge of this ID will allow the bearer to make any changes or updates to your account by calling our office. If you haven’t assigned an account passcode or if you don’t remember what it is, just call our office with your Account ID and we can either remind you or change it: 410-546-2210.

If you aren’t yet an Alarm Engineering customer, experience the customer service difference a local, expert team offers. We’ve been serving your friends and neighbors since 1985.

Complete the form below to easily update your notifications or your Passcode online. If you have any questions or need to enter more than five notifications, we recommend calling our office at 410-546-2210. To confirm your identity, you will be asked to confirm your Account ID.

Name:*
Account ID:*
Your Account ID was given to you at installation on a black and white card and is four numbers followed by a letter or 'AE' followed by four numbers.
Email:*
Phone:*
Choose a new password:
A Password is a tool used to verbally identify a person authorized to declare a false alarm over the phone. A Password is a single word, no numbers please!
Notifications
Use the form below to list the names and phone numbers of the person(s) you would like notified in the event of an alarm/dispatch, in the order you want them contacted.

If you need to add more than five notifications to your call list, please contact our office at 410-546-2210.
Notification Name 1:*
First Last
Phone:*
Notification Name 2:
First Last
Phone:
Notification Name 3:
First Last
Phone:
Notification Name 4:
First Last
Phone:
Notification Name 5:
First Last
Phone:
Non-Dispatch Notifications
Email addresses and/or cell phone numbers (to enable text messaging) for non-dispatch notifications. These important system alerts do not dispatch the authorities. An example is a low battery alert. If email or cell number is not provided, we will call you and these notifications can happen any time of the day or night.
Non-Dispatch Notification 1:
- Cell Phone
- Email
Please select carrier:*
Phone:*
Email:*
Non-Dispatch Notifcation 2:
- Cell Phone
- Email
Please select carrier:*
Phone:*
Email:*
Non-Dispatch Notification 3:
- Cell Phone
- Email
Please select carrier:*
Phone:*
Email:*
Comments / Special Instructions:
Phone
This field is for validation purposes and should be left unchanged.

Your Security System is only as good as the People Installing it.

Our Customers Say

Update Your Notifications/Call List

Best Practices

Passcode vs. Account ID

Notifications

Non-Dispatch Notifications