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Our Customers Say

Rated 5 Stars!“I want to compliment your team’s service and professionalism. David Mueller quickly followed up on our upgrade request and eagerly agreed to ‘walk-through’ our current system. He had sound recommendations and did not hard sell products or services. We had a good conversations about options and he offered reasonable suggestions. David was personable and knowledgeable. I’m sure you’re proud to have well qualified salespeople like David on your staff. We look forward to our system upgrade which will make it part of our daily routine instead of just at night and when we’re out of town.”

– Doug in Salisbury, MD 

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Your Notification List, or Call List is a vital tool for us to effectively communicate with you about events on your property. This list tells our central station who should be notified in the event that the security or fire alarm is activated, in the order they should be contacted.

Who is on your Security System Call List?

Your Notification List, or Call List is a vital tool for us to effectively communicate with you about events on your property. This list tells our central station who should be notified in the event that the security or fire alarm is activated, in the order they should be contacted.

You created your call list when we initially installed your system. Do you remember who is on your call list?

Many customers set their call list years ago! We recommend checking your call list at least every couple of years to be sure the information is up to date. Remember to have your Account ID/Passcode handy when you call our office so we can validate your identity or update your call list here.  

Best Practices 

We recommend listing yourself and any close neighbors or family you trust to be able to check on your property at any time or the day or night. 

Each person on your call list should:

  • Be trained in the operation of your system
  • Be able to access the protected building(s) on your property
  • Know the code to arm and disarm your system  
  • Know the system Passcode or Account ID

Passcode vs. Account ID

Your passcode is a single word designated by you that is able to declare a false alarm. Your Account ID is a series of unique numbers and letters provided to you on installation day on black and white cards. Keep this Account ID safe as knowledge of this ID will allow the bearer to make any changes or updates to your account by calling our office. If you haven’t assigned an account passcode or if you don’t remember what it is, just call our office with your Account ID and we can either remind you or change it: 410-546-2210.

Get Started Now

If you aren’t an Alarm Engineering customer yet, experience the customer service difference a local, expert team offers. We’ve been serving our friends and neighbors since 1985. Tell us a little about you and use FIRSTMONTHFREE Promo Code for additional savings.

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About Alarm Engineering

Locally owned Alarm Engineering has been securing Delmarva since 1985. In that time, we have earned our reputation for integrity, reliability, and quality with our emphasis on superior service to our customers. We know you have choices when it comes to your security system, so here are some things you should know about our team.

Alarm Engineering is leading provider of electronic security systems and services in Delaware and the Eastern Shores of Maryland and Virginia. From integrated home security systems with home automation and video to large enterprise-level integrated systems and small business solutions, our highly trained and professional staff will get the job done right. As an Authorized Alarm.com dealer, we offer exclusive Crash and Smash technology, Geo-Fencing and LiftMaster Garage Control, and the Doorbell Camera as part of our Home Automation offerings.

For more about what sets us apart from the crowd, click here or give us a call at 410-546-2210. But don’t just take our word for it: check out our five star Google Reviews.

 

Have You Set Up Your Security System Passcode?

Security System Passcodes are an easy tool for each Alarm Engineering customer to cancel a false alarm without having to find the little black and white Account ID card you were given on installation day. 

Sometimes, customers say they keep their Account ID card out on the fridge or next to their keypad because it’s hard to remember. Bad idea! This valuable ID can be used cancel false alarms but is also used to make changes to your call list or any account information. Having this Account ID guarantees to our team that it is indeed you calling in to ask questions or make changes to your account.

This is where your Passcode comes in…

A Passcode is not the same as the codes you punch into your keypad to arm or disarm, it is a single word that your family or your employees can easily remember but an intruder could not guess. A passcode only cancels false alarms, and does not give the bearer the authority change anything else on your account.

Don’t have a Passcode yet or don’t remember what your Passcode it is? Call in today with your Account ID and our team will walk you through it, or click here. 

The Do’s and Don’ts of Passcodes and Account IDs:

DO:

  1. Set up a passcode for your account that your family or employees will know but is not easy for a burglar to guess. Never use your or your businesses name or address as a passcode!
  2. Make sure your Account ID in a safe hidden place that is easily accessible when you need to make changes on your account.

DON’T:

  1. Write your Passcode or Account ID on or near your keypad in your home or business. If someone breaks in, they likely will be looking for this information to cancel the alarm.
  2. Give workers or temporary help your Passcode. Instead, upgrade your system to allow for custom user codes you can easily turn off when that worker is no longer authorized to access your property. With our current Customer Loyalty Promotion, many customers have already upgraded for free.

Get Started and Save

If you’re with another alarm company today or want to learn more about Alarm Engineering, tell us a bit about you and we’ll provide a no-charge security assessment. Remember to use FIRSTMONTHFREE promo code for extra savings.

  • Hidden
  • This field is for validation purposes and should be left unchanged.

About Alarm Engineering

Locally owned Alarm Engineering has been securing Delmarva since 1985. In that time, we have earned our reputation for integrity, reliability, and quality with our emphasis on superior service to our customers. We know you have choices when it comes to your security system, so here are some things you should know about our team.

Alarm Engineering is leading provider of electronic security systems and services in Delaware and the Eastern Shores of Maryland and Virginia. From integrated home security systems with home automation and video to large enterprise-level integrated systems and small business solutions, our highly trained and professional staff will get the job done right. As an Authorized Alarm.com dealer, we offer exclusive Crash and Smash technology, Geo-Fencing and LiftMaster Garage Control, and the Doorbell Camera as part of our Home Automation offerings.

For more about what sets us apart from the crowd, click here or give us a call at 410-546-2210. But don’t just take our word for it: check out our five star Google Reviews.


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