Valentine’s Day is consistently the holiday where false alarm activity spikes. Check out our quick tips to keep you out of the dog house this Valentine’s Day.
You’ll love using your loyalty credits towards smart home upgrades such as video (including doorbell cameras), garage door and HVAC control, independent living features and more.
Locally owned Alarm Engineering has been securing Delmarva since 1985. In that time, we have earned our reputation for integrity, reliability, and quality with our emphasis on superior service to our customers. We know you have choices when it comes to your security system, so here are some things you should know about our team.
Alarm Engineering is leading provider of electronic security systems and services in Delaware and the Eastern Shores of Maryland and Virginia. From integrated home security systems with home automation and video to large enterprise-level integrated systems and small business solutions, our highly trained and professional staff will get the job done right. As an Authorized Alarm.com dealer, we offer exclusive Crash and Smash technology, Geo-Fencing and LiftMaster Garage Control, and the Doorbell Camera as part of our Home Automation offerings.
For more about what sets us apart from the crowd, click here or give us a call at 410-546-2210. But don’t just take our word for it: check out our five star Google Reviews.
Smart Signal enhances your system’s professional monitoring with a set of clear, simple emergency buttons in your Alarm Engineering app powered by alarm.com.
False alarms are a common concern and accidental dispatches ties up important resources, potentially distracting from real emergencies. Now with the press of a button and without needing to wait for a call from our central monitoring station, an entire situation can be resolved saving headaches, time and money.
Alarm events and emergencies are stressful. These features were designed to be easily accessible while also safeguarding against accidental alarm events. For this reason, Cancel and Verify buttons only appear in the app during alarm events. To confirm or verify the alarm, just press and hold the relevant button for three seconds.
Since we pride ourselves on dispatching the authorities to you quickly, you’ll need to cancel any false alarms almost immediately to stop the process. For this reason, the Cancel/Verify buttons in your app are only available for two minutes. If you aren’t sure whether an alarm signal has been triggered or whether you correctly declared a false alarm, we can always help at 410-546-2210.
NO! All alarm signals still send as they always have.
This new feature is in your app now at no additional cost to you.
Anywhere access is easy and affordable with our Customer Loyalty Rewards upgrade. See and control your security system, cameras, garage door, HVAC system, lights, locks and more…right from your smartphone and tablet. Get started now and save big on your Smart Home upgrade.
Locally owned Alarm Engineering has been securing Delmarva since 1985. In that time, we have developed a reputation for integrity, reliability, and quality with our emphasis on superior service to our customers. We know you have many choices when it comes to your security system, so here are some things you should know about us.
Alarm Engineering is leading provider of electronic security systems and services in Delaware and the Eastern Shores of Maryland and Virginia. From integrated home security systems with home automation and video to large enterprise-level integrated systems and small business solutions, our highly trained and professional staff will get the job done right. As an Authorized Alarm.com dealer, we offer exclusive Crash and Smash technology, Geo-Fencing and LiftMaster Garage Control, and the Doorbell Camera as part of our Home Automation offerings.
For more about what sets us apart from the crowd, click here or give us a call at 410.546.2210. But don’t just take our word for it: read what our customers are saying.
Just like medical professionals suggest you get a periodic physical to identify possible issues with your health, we recommend periodic testing of your alarm system, at least annually but even as often as monthly.
We highly recommend testing your system immediately if you have:
This test will cover two important system communication checks:
Before you test your system, make sure to let us know you plan on testing it.
You have now tested your system! As always, our service professionals are here 24/7 to answer any questions you may have.
This is a great time to think about who is contacted when your alarm sounds. You created your call list when we initially installed your system. Do you remember who is on your call list?
Many of our customers set their call list more than twenty years ago! We recommend checking your call list at least every couple of years to be sure the information is up to date. Remember to have your Account ID or Passcode handy when you call our office, or complete this online form so we can validate your identity.
We recommend listing yourself and any close neighbors or family you trust to be able to check on your property at any time or the day or night.
Each person on your call list should:
Your passcode is a single word designated by you that is able to declare a false alarm. Your Account ID is a unique series of numbers and letters provided to you on installation day on black and white cards the size of a business card. Keep this Account ID safe as knowledge of this ID will allow the bearer to make any changes or updates to your account by calling our office or completing this online form. If you haven’t assigned an account passcode or if you don’t remember what it is, just call our office with your Account ID and we can either remind you or change it: 410-546-2210.
If you aren’t yet an Alarm Engineering customer, experience the customer service difference a local, expert team offers. We’ve been serving your friends and neighbors since 1985.
Been thinking about upgrading your alarm system? Take advantage of savings with our customer loyalty program.
Are you unhappy with your current alarm company or looking for a no-charge, no hassle security assessment? Tell us a little about yourself and remember to use the FIRSTMONTHFREE promo code to save even more.
Locally owned Alarm Engineering has been securing Delmarva since 1985. In that time, we have earned our reputation for integrity, reliability, and quality with our emphasis on superior service to our customers. We know you have choices when it comes to your security system, so here are some things you should know about our team.
Alarm Engineering is leading provider of electronic security systems and services in Delaware and the Eastern Shores of Maryland and Virginia. From integrated home security systems with home automation and video to large enterprise-level integrated systems and small business solutions, our highly trained and professional staff will get the job done right. As an Authorized Alarm.com dealer, we offer exclusive Crash and Smash technology, Geo-Fencing and LiftMaster Garage Control, and the Doorbell Camera as part of our Home Automation offerings.
For more about what sets us apart from the crowd, click here or give us a call at 410.546.2210. But don’t just take our word for it: check out our five star Google Reviews.
Legislation was recently passed by the City of Salisbury with the purpose of lowering the penalties for false alarms and reducing false dispatches. Ordinance 2326 requires alarm companies to use Enhanced Call Verification (ECV), which is simply the process of calling two contacts prior to police dispatch. ECV is already in place in many other jurisdictions (including Delaware and Virginia) and is statistically proven to significantly reduce false dispatches without compromising service or increasing costs to security customers.
A. All central monitoring stations that handle residential or commercial intrusion and/or burglar alarm activations shall make two (2) phone calls in an attempt to verify the validity of any monitored alarm activation prior to calling the Salisbury Police Department to request a dispatch.
B. Alarm users have the option to opt out of the Enhanced Call Verification (ECV) Program. If an alarm company or alarm agent has received a written request from a verified alarm user to Opt Out of ECV, the alarm company or alarm agent is not required by this Chapter to provide ECV to any such alarm user.
Going forward, the central monitoring station will attempt to contact you at the first two phone numbers we have on file (typically the premise, and the first person on your call list) prior to dispatching the Salisbury Police. This requirement DOES NOT apply to fire alarm, hold-up, panic button, or duress code alarms. If we do NOT reach someone with the proper password at either of the two phone numbers, the police will then be dispatched.
If you have any questions, concerns, or would like to update your call list or other account information, please call us at 410-546-2210.
More information on this and other related ordinances is available here:
http://www.ci.salisbury.md.us/wp-content/uploads/2013/06/Ord2326.pdf
http://www.ci.salisbury.md.us/wp-content/uploads/2013/06/Ord2233.pdf
http://www.ci.salisbury.md.us/wp-content/uploads/2013/06/Ord2230.pdf
Locally owned Alarm Engineering has been securing Delmarva since 1985. In that time, we have earned our reputation for integrity, reliability, and quality with our emphasis on superior service to our customers. We know you have choices when it comes to your security system, so here are some things you should know about our team.
Alarm Engineering is leading provider of electronic security systems and services in Delaware and the Eastern Shores of Maryland and Virginia. From integrated home security systems with home automation and video to large enterprise-level integrated systems and small business solutions, our highly trained and professional staff will get the job done right. As an Authorized Alarm.com dealer, we offer exclusive Crash and Smash technology, Geo-Fencing and LiftMaster Garage Control, and the Doorbell Camera as part of our Home Automation offerings.
For more about what sets us apart from the crowd, click here or give us a call at 410-546-2210. But don’t just take our word for it: check out our five star Google Reviews.
March 28, 2013
Salisbury, MD – SECOND UPDATE – False Alarm Fines/Fees
We have just been informed that reconsideration of the new false alarm ordinances has been scheduled for 4:30PM, Monday, April 1st in room 306 of the Government Office Building.
Please attend and show your opposition to the significantly increased costs, and your support for those council members who want to fix the issue.
Locally owned Alarm Engineering has been securing Delmarva since 1985. In that time, we have earned our reputation for integrity, reliability, and quality with our emphasis on superior service to our customers. We know you have choices when it comes to your security system, so here are some things you should know about our team.
Alarm Engineering is leading provider of electronic security systems and services in Delaware and the Eastern Shores of Maryland and Virginia. From integrated home security systems with home automation and video to large enterprise-level integrated systems and small business solutions, our highly trained and professional staff will get the job done right. As an Authorized Alarm.com dealer, we offer exclusive Crash and Smash technology, Geo-Fencing and LiftMaster Garage Control, and the Doorbell Camera as part of our Home Automation offerings.
For more about what sets us apart from the crowd, click here or give us a call at 410-546-2210. But don’t just take our word for it: check out our five star Google Reviews.
March 27, 2013 Salisbury, MD – The City of Salisbury has passed an ordinance changing the fees/fines charged for false alarms. Council members are on record stating to the news media that they have reduced the false alarm fees, however this is incorrect. Not only are the new fees higher, but they are also higher than virtually any other jurisdiction in the country.
82% of those subject to the fees will see a 155% increase in costs on average.
As shown below, the home or business that experiences a third false alarm sees a 392% increase in the fee/fine. Any location experiencing 3-10 false alarms will pay a higher fee than before. On the other end of the spectrum, those using/abusing the city’s resources the most, with 14 false alarms, receive a 42% discount.
In summation, the vast majority of those affected by a false alarm fee will pay more, significantly more. The very small number of people experiencing 11 or more false alarms in a year, are the only ones benefiting from a fee reduction, yet they are the ones putting the most strain on the city’s limited resources.
Giving “frequent flyer discounts” to those who have the most calls for service is totally contrary to the purpose of the fee/fine.
Escalating fee/fine structures like the one Salisbury had in place prior to this change, are in use in almost all jurisdictions across the country, are proven to significantly reduce the number of false alarms, and have been successfully defended in many courts.
Locally owned Alarm Engineering has been securing Delmarva since 1985. In that time, we have earned our reputation for integrity, reliability, and quality with our emphasis on superior service to our customers. We know you have choices when it comes to your security system, so here are some things you should know about our team.
Alarm Engineering is leading provider of electronic security systems and services in Delaware and the Eastern Shores of Maryland and Virginia. From integrated home security systems with home automation and video to large enterprise-level integrated systems and small business solutions, our highly trained and professional staff will get the job done right. As an Authorized Alarm.com dealer, we offer exclusive Crash and Smash technology, Geo-Fencing and LiftMaster Garage Control, and the Doorbell Camera as part of our Home Automation offerings.
For more about what sets us apart from the crowd, click here or give us a call at 410-546-2210. But don’t just take our word for it: check out our five star Google Reviews.