Customer Testimonials & Reviews

“My questions are always answered promptly and in a way I can clearly understand. I have no complaints at all.”

-Dagmar in Salisbury, MD (customer since 2016)

“Great service with great price.”  

-Kyle Morgan

“This is my daughters account, because I don’t usually post reviews, good or bad, but I needed to this time. I just had an additional camera installed on the outside of my house. I am VERY particular about the appearance of my beach home and Terry was great. He seemed to care as much about the way my house looked after the job as I did. He communicated every step of the way, shared pictures with me, updated me, ran through the system with me….Unbelievable!! I will be adding more equipment to my system just because I know Terry will do a GREAT job. This company is VERY lucky to have him as an associate. If you are lucky enough to get Terry to do your install, rest assured it will be done right! Thanks Terry for doing a great job in a world where that’s not always the case anymore. Brian King is always there to help when I call into the office and David Mueller has been great about getting me information about adding to our system. Quality company that obviously cares about customer service.”

-Scott in Bethany Beach, DE via Google Review

“There is a very good reason that Alarm Engineering was voted the best again. Unlike so many companies doing business today – they care about their customers. I had an issue with one of my fire alarm units last week and Alarm Engineering was there as they say Johnny on the spot. 80% of the businesses operating in Wicomico Co. could take lessons from the customer service dept. at Alarm Engineering. Thanks to the folks at A/E.”  

-Donna Johnson

“…George and Dan…they were very neat, courteous, they are great ambassadors for our company, and couldn’t have asked for a better experience.”

-Ed in Ocean View, DE

“We have been with Alarm Engineering for 3+ years now and my family has had an alarm with our business for as long as I can remember. David M. has always gone above and beyond to take care of us and always delivers on anything we ask of him. Just had a new system installed today and we are beyond thrilled with the results!”

-Chad in Laurel, DE (customer since 2015) via Google Review

“Great company. I called to update and activate the system in our 20 year old home. I wanted to get everything up and running as we were going out of town for an extended period. Lee was very helpful and came out right away to look at the job. We corresponded via email and phone to finalize my equipment selections. He always got back to me quickly with answers to my questions. He got us on the schedule prior to going out of town! (He even installed new signs as the old yard signs were really worn out and crumbling.)

The installer Ben did a great job explaining the system and the portal. He helped familiarize me with how to adjust the motion sensitivity on the cameras, etc. When Ben discovered that the panel needed to be upgraded to meet the needs of additional video equipment, he called the office and they upgraded the panel at no additional charge to me. Ben made recommendations on settings based on what our individual needs were and showed me how to adjust them if needed.

All in all it was a great experience dealing with Alarm Engineering. I have had security systems with various companies over the years in various houses and I find this one very user friendly and expandable.

On a side note…while out of town we got an alert on our front porch. Turned out to be my pool tech and I was able to answer his questions via the doorbell camera.

Great experience with AE.”

-Tracy in Salisbury, MD (customer since 2019) via Facebook Recommendation

“Fair price. Good service.”

– Henrietta (customer since 1996)