Who is on your Security System Call List?
Your Notification List, or Call List is a vital tool for us to effectively communicate with you about events on your property. This list tells our central station who should be notified in the event that the security or fire alarm is activated, in the order they should be contacted.
You created your call list when we initially installed your system. Do you remember who is on your call list?
Many of our customers set their call list more than twenty years ago! We recommend checking your call list at least every couple of years to be sure the information is up to date. Remember to have your Account ID handy when you call our office so we can validate your identity or update your call list here.
We recommend listing yourself and any close neighbors or family you trust to be able to check on your property at any time or the day or night.
Each person on your call list should:
- Be trained in the operation of your system
- Be able to access the protected building(s) on your property
- Know the code to arm and disarm your system
- Know the system Passcode or Account ID
Passcode vs. Account ID
Your passcode is a single word designated by you that is able to declare a false alarm. Your Account ID is four numbers and a letter provided to you on installation day. Keep this ID safe as knowledge of this ID will allow the bearer to make any changes or updates to your account by calling our office. If you haven’t assigned an account passcode or if you don’t remember what it is, just call our office with your Account ID and we can either remind you or change it: 410-546-2210.
If you aren’t yet an Alarm Engineering customer, experience the customer service difference a local, expert team offers. We’ve been serving your friends and neighbors since 1985.
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About Alarm Engineering
Locally owned and operated, Alarm Engineering has been securing Delmarva since 1985. In that time, we have developed a reputation for integrity, reliability, and quality with our emphasis on superior service to our customers. We know you have many choices when it comes to your security system, so here are some things you should know about us.
Alarm Engineering is leading provider of electronic security systems and services in Delaware and the Eastern Shores of Maryland and Virginia. From integrated home security systems with home automation and video to large enterprise-level integrated systems and small business solutions, our highly trained and professional staff will get the job done right. As an Authorized Alarm.com dealer, we offer exclusive Crash and Smash technology, Geo-Fencing, Doorbell Camera and LiftMaster Garage Control as part of our Home Automation offerings.
For more about what sets us apart from the crowd, click here or give us a call at 410.546.2210. But don’t just take our word for it: read what our customers are saying.