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Legislation was recently passed by the City of Salisbury with the purpose of lowering the penalties for false alarms and reducing false dispatches. Ordinance 2326 requires alarm companies to use Enhanced Call Verification (ECV), which is simply the process of calling two contacts prior to police dispatch. ECV is already in place in many other jurisdictions (including Delaware and Virginia) and is statistically proven to significantly reduce false dispatches without compromising service or increasing costs to security customers.
A. All central monitoring stations that handle residential or commercial intrusion and/or burglar alarm activations shall make two (2) phone calls in an attempt to verify the validity of any monitored alarm activation prior to calling the Salisbury Police Department to request a dispatch.
B. Alarm users have the option to opt out of the Enhanced Call Verification (ECV) Program. If an alarm company or alarm agent has received a written request from a verified alarm user to Opt Out of ECV, the alarm company or alarm agent is not required by this Chapter to provide ECV to any such alarm user.
Going forward, the central monitoring station will attempt to contact you at the first two phone numbers we have on file (typically the premise, and the first person on your call list) prior to dispatching the Salisbury Police. This requirement DOES NOT apply to fire alarm, hold-up, panic button, or duress code alarms. If we do NOT reach someone with the proper password at either of the two phone numbers, the police will then be dispatched.
If you have any questions, concerns, or would like to update your call list or other account information, please call us at 410-546-2210.
More information on this and other related ordinances is available here:
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