What is Enhanced Call Verification (ECV)?
Legislation was recently passed by the City of Salisbury with the purpose of lowering the penalties for false alarms and reducing false dispatches. Ordinance 2326 requires alarm companies to use Enhanced Call Verification (ECV), which is simply the process of calling two contacts prior to police dispatch. ECV is already in place in many other jurisdictions (including Delaware and Virginia) and is statistically proven to significantly reduce false dispatches without compromising service or increasing costs to security customers.
8.04.140 Enhanced Call Verification
A. All central monitoring stations that handle residential or commercial intrusion and/or burglar alarm activations shall make two (2) phone calls in an attempt to verify the validity of any monitored alarm activation prior to calling the Salisbury Police Department to request a dispatch.
B. Alarm users have the option to opt out of the Enhanced Call Verification (ECV) Program. If an alarm company or alarm agent has received a written request from a verified alarm user to Opt Out of ECV, the alarm company or alarm agent is not required by this Chapter to provide ECV to any such alarm user.
Going forward, the central monitoring station will attempt to contact you at the first two phone numbers we have on file (typically the premise, and the first person on your call list) prior to dispatching the Salisbury Police. This requirement DOES NOT apply to fire alarm, hold-up, panic button, or duress code alarms. If we do NOT reach someone with the proper password at either of the two phone numbers, the police will then be dispatched.
If you have any questions, concerns, or would like to update your call list or other account information, please call us at 410-546-2210.
More information on this and other related ordinances is available here:
About Alarm Engineering
Locally owned Alarm Engineering has been securing Delmarva since 1985. In that time, we have earned our reputation for integrity, reliability, and quality with our emphasis on superior service to our customers. We know you have choices when it comes to your security system, so here are some things you should know about our team.
Alarm Engineering is leading provider of electronic security systems and services in Delaware and the Eastern Shores of Maryland and Virginia. From integrated home security systems with home automation and video to large enterprise-level integrated systems and small business solutions, our highly trained and professional staff will get the job done right. As an Authorized Alarm.com dealer, we offer exclusive Crash and Smash technology, Geo-Fencing and LiftMaster Garage Control, and the Doorbell Camera as part of our Home Automation offerings.
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