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Our Customers Say

Rated 5 Stars!“I was a police officer in New Jersey. I went up thru the ranks and made it to chief of detectives of a county prosecutor’s office. Being involved in law enforcement for 25 years I have seen many burglaries and strong arm robberies. We lived in rural Hunterdon County in New Jersey, a very affluent area. Even while living there I had an alarm installed in my home. Once I retired in 2008, we began looking to move to Delaware. In 2011 we built a new home in Delaware. Even though this area is very nice, I felt based on my law enforcement experience I still needed an alarm in my home. From speaking to one of my neighbors he recommended Alarm Engineering for the alarm. I contacted David Mueller and he quickly made time to come to my home and explain all of my options for the alarm installation. The price was good and the components he recommended were just what we needed, so we went ahead and had it installed. Since we have had the alarm, we only had one issue with a faulty window switch that caused an activation. I contacted David and that afternoon a technician came to my residence and correct the problem.

Within the past few weeks I contacted David again and asked if there was any options to remotely control the alarm system from my phone. He recommended a cellular device to be added to my existing system. We went ahead and had it installed. I don’t know why I did not get it installed with my initial installation. This device is great. I am very pleased with my system and the company that did the installation.

Alarm Engineering is a great company to deal with and David Mueller is a really down to earth kind of guy, no high pressure sales and always gets back to you right away. I am a very pleased customer and would recommend Alarm Engineering to anyone looking to have an alarm installed.”  

-Sincerely, Sam D. in Millsboro, DE

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Your Notification List, or Call List is a vital tool for us to effectively communicate with you about events on your property. This list tells our central station who should be notified in the event that the security or fire alarm is activated, in the order they should be contacted.

Who is on your Security System Call List?

Your Notification List, or Call List is a vital tool for us to effectively communicate with you about events on your property. This list tells our central station who should be notified in the event that the security or fire alarm is activated, in the order they should be contacted.

You created your call list when we initially installed your system. Do you remember who is on your call list?

Many customers set their call list years ago! We recommend checking your call list at least every couple of years to be sure the information is up to date. Remember to have your Account ID/Passcode handy when you call our office so we can validate your identity or update your call list here.  

Best Practices 

We recommend listing yourself and any close neighbors or family you trust to be able to check on your property at any time or the day or night. 

Each person on your call list should:

  • Be trained in the operation of your system
  • Be able to access the protected building(s) on your property
  • Know the code to arm and disarm your system  
  • Know the system Passcode or Account ID

Passcode vs. Account ID

Your passcode is a single word designated by you that is able to declare a false alarm. Your Account ID is a series of unique numbers and letters provided to you on installation day on black and white cards. Keep this Account ID safe as knowledge of this ID will allow the bearer to make any changes or updates to your account by calling our office. If you haven’t assigned an account passcode or if you don’t remember what it is, just call our office with your Account ID and we can either remind you or change it: 410-546-2210.

Get Started Now

If you aren’t an Alarm Engineering customer yet, experience the customer service difference a local, expert team offers. We’ve been serving our friends and neighbors since 1985. Tell us a little about you and use FIRSTMONTHFREE Promo Code for additional savings.

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About Alarm Engineering

Locally owned Alarm Engineering has been securing Delmarva since 1985. In that time, we have earned our reputation for integrity, reliability, and quality with our emphasis on superior service to our customers. We know you have choices when it comes to your security system, so here are some things you should know about our team.

Alarm Engineering is leading provider of electronic security systems and services in Delaware and the Eastern Shores of Maryland and Virginia. From integrated home security systems with home automation and video to large enterprise-level integrated systems and small business solutions, our highly trained and professional staff will get the job done right. As an Authorized Alarm.com dealer, we offer exclusive Crash and Smash technology, Geo-Fencing and LiftMaster Garage Control, and the Doorbell Camera as part of our Home Automation offerings.

For more about what sets us apart from the crowd, click here or give us a call at 410-546-2210. But don’t just take our word for it: check out our five star Google Reviews.

 


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