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Our Customers Say

5 star service from Alarm Engineering

“We have been customers both personally and with our business for a number of years. Your service dept. is honestly the best. They are professional, knowledgeable, and always take the time to listen with ANY issue I may have. I have never called there and not commented on what a great service dept. they are! You don’t see that a lot anymore! Thanks Alarm Engineering!”

-Sherry in Salisbury, MD (customer since 2002)

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Have You Set Up Your Security System Passcode?

Does your Security System have a Passcode? 

Security System Passcodes are an easy tool for each Alarm Engineering customer to cancel a false alarm without having to find the little black and white Account ID card you were given on installation day. 

Too often, people keep their Account ID out on the fridge or next to their keypad because it’s hard to remember. Bad idea! This valuable ID can be used cancel false alarms but is also used to make changes to your call list or any account information. Having this Account ID guarantees to our team that it is indeed you calling in to ask questions or make changes to your account.

This is where your Passcode comes in…

A Passcode is not the same as the codes you punch into your keypad to arm or disarm, it is a single word that your family or your employees can easily remember but an intruder could not guess. A passcode only cancels false alarms, and does not give the bearer the authority change anything else on your account.

Don’t have a Passcode yet or don’t remember what your Passcode it is? Call in today with your Account ID and our team will walk you through it, or click here.  Remember, you won’t hear an auto-attendant here because we believe each of our customers should speak to a knowledgeable team member right away, not get caught up in an automated black hole.

The Do’s and Don’ts of Passcodes and Account IDs:


  1. Set up a passcode for your account that your family or employees will know but is not easy for a burglar to guess. Never use your or your businesses name or address as a passcode!
  2. Make sure your Account ID in a safe hidden place that is easily accessible when you need to make changes on your account.


  1. Write your Passcode or Account ID on or near your keypad in your home or business. If someone breaks in, they likely will be looking for this information to cancel the alarm.
  2. Give workers or temporary help your Passcode. Instead, upgrade your system to allow for custom user codes you can easily turn off when that worker is no longer authorized to access your property. With our current Customer Loyalty Promotion, many customers have already upgraded for free.

 Click here to request more information or schedule your free onsite consultation


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About Alarm Engineering

Locally owned and operated, Alarm Engineering has been securing Delmarva since 1985. In that time, we have developed a reputation for integrity, reliability, and quality with our emphasis on superior service to our customers. We know you have many choices when it comes to your security system, so here are some things you should know about us. 

Alarm Engineering is leading provider of electronic security systems and services in Delaware and the Eastern Shores of Maryland and Virginia. From integrated home security systems with home automation and video to large enterprise-level integrated systems and small business solutions, our highly trained and professional staff will get the job done right. As an Authorized dealer, we offer exclusive Crash and Smash technology, Geo-Fencing, Doorbell Camera and LiftMaster Garage Control as part of our Home Automation offerings.

For more about what sets us apart from the crowd, click here or give us a call at 410.546.2210. But don’t just take our word for it: read what our customers are saying.